Communication in Care
Communication in Care training helps staff develop the skills needed to communicate clearly, respectfully, and effectively in health and social care settings. Good communication plays a vital role in delivering safe, person-centred care and building positive relationships with the people you support.
In daily practice, care staff communicate in many ways. For example, they discuss care plans, respond to concerns, share information with colleagues, and support individuals with complex needs. Therefore, the way staff communicate can directly affect safety, wellbeing, and quality of care. This course supports Standard 6 of the Skills for Care Care Certificate and helps staff apply good communication principles in real situations.
The training focuses on meeting individual communication needs, preferences, and language requirements. Learners explore active listening, non-verbal communication, and how to adapt their communication style for different people and situations. In addition, the course highlights the importance of building trust, rapport, and understanding.
Learners also develop a clear understanding of confidentiality and the safe handling of sensitive information. As a result, staff feel more confident communicating professionally while respecting privacy, dignity, and legal responsibilities.
By the end of this Communication in Care course, participants feel more confident in their communication skills. They are better prepared to support individuals with compassion, dignity, and respect, while meeting Care Certificate expectations and promoting high-quality care.
What You Will Learn
- The importance of effective communication in health and social care
- The impact of good and poor communication on individuals receiving care
- How to meet individual communication needs, including language preferences, sensory impairments, cognitive conditions, and cultural considerations
- Verbal and non-verbal communication techniques, including tone of voice, body language, gestures, and facial expressions
- Active listening skills and how to respond appropriately
- How to adapt your communication style to suit different people and situations
- Building trust, empathy and rapport with individuals receiving care
- Recognising and overcoming barriers to communication, such as stress, environment, assumptions or emotional distress
- Supporting communication using aids such as Makaton, picture boards, or hearing loops
- Communicating effectively with colleagues, families and external professionals
- The importance of clear record keeping and written communication
- Principles of confidentiality, data protection and safe information sharing in line with GDPR
- The role of communication in promoting dignity, choice and independence
Certification
All participants who complete the course will receive a certificate of achievement.
Related Courses
If you’re looking to expand your knowledge further, you might also be interested in our Person Centred Support courses.
Course Location & Service Areas
We deliver in-house training at your workplace or chosen venue, tailored to your needs and schedule. This flexible approach removes the need to send staff off-site for essential learning.
Our experienced trainers deliver courses across Manchester and Greater Manchester, supporting organisations throughout the North West.
We also provide on-site training throughout England, covering major cities, towns, and regions nationwide, including North England, South England, London, and Surrey.
For added flexibility, this course is also available remotely via Zoom or Microsoft Teams, making it ideal for teams based in multiple locations or working remotely.
Wherever and however the training is delivered, all sessions are led by experienced Prima Cura Training instructors and meet the same high standards.
