Key Working with Individuals
Key workers play a vital role in supporting vulnerable young people and adults, particularly in residential and care environments. This Key Working training course is designed to help staff understand the responsibilities of a key worker, the value of consistent, person-centred support, and how to build effective working relationships that improve outcomes for service users.
The course is aligned with current legislation and best practice guidelines. It explores how key working contributes to coordinated care, risk management, collaborative decision-making and emotional support. Learners will also develop practical skills for care planning, communication, and working within scope of practice.
This training is suitable for existing key workers, those new to the role, or team members preparing to take on key working responsibilities in settings such as children’s homes, supported living, or residential care services.
What You Will Learn
- Understand the purpose and responsibilities of a key worker
- How to build trust and maintain strong relationships with service users
- The role of key working in delivering person-centred support
- Collaborative working with individuals, carers, families and professionals
- How to support positive risk-taking while maintaining safety
- Decision-making skills and how to balance the needs and wishes of the individual
- Developing and maintaining structured care or support plans with clear aims and outcomes
- Managing the costs and benefits associated with key working
- Creating a policy or framework for key working within your organisation
- Supporting your team in developing consistent key working roles within scope of practice
Certification
All participants will receive a certificate of achievement upon successful completion of the course.
