Confidentiality and Data Protection
Confidentiality and data protection are essential responsibilities across all professional environments. Whether you’re working in health and social care, education, customer service, or any role that involves handling personal information, understanding how to manage and protect data is critical.
This course provides a clear introduction to the principles of confidentiality, the General Data Protection Regulation (GDPR), the Data Protection Act (DPA), and the Caldicott Principles (where applicable). It’s designed to help staff understand their legal and ethical obligations, improve their record-keeping practices, and avoid common pitfalls that can lead to data breaches.
Through practical guidance and real-world examples, learners will build the confidence to manage information securely, document accurately, and communicate responsibly within their role.
By the end of the course, participants will have a clearer understanding of how to protect people’s personal information, document care appropriately, and comply with legal and organisational requirements.
What You Will Learn
- Introduction to workplace confidentiality and its role in care
- Different types of confidentiality and when they apply
- Why confidentiality matters for individuals, teams and organisations
- Confidentiality between colleagues and professionals
- How to recognise and prevent breaches of confidentiality
- Understanding the importance of documentation in care
- How to maintain secure and accurate records
- Good practice in written communication and appropriate language use
- What information should (and should not) be documented
- Understanding GDPR and the Data Protection Act in care environments
- When and how to share information legally and ethically
- Secure record-keeping systems and data access protocols
- The Caldicott Principles and their application in health and social care
- Legal responsibilities and consequences of poor record keeping
Certification
All participants will receive a certificate of achievement upon successful completion of the course.
