Effective Supervision & Appraisal in Care
Strong supervision is essential to a healthy, productive workplace. It supports performance, strengthens working relationships, encourages open communication, and helps staff grow in confidence and competence. In regulated care settings, the Care Quality Commission (CQC) expects providers to offer regular, structured supervision to ensure staff are well-supported and meeting the standards of their role.
This course is designed for team leaders, senior carers, managers and anyone responsible for delivering staff supervision or appraisals. It explores the purpose and benefits of supervision, how to plan and structure effective sessions, and how to use appraisals to support continuous improvement.
Through practical discussion and real-world examples, learners will develop the skills to lead supportive, reflective conversations that promote accountability, professional development, and quality outcomes.
What You Will Learn
- What supervision is and why it matters in health and social care
- The key differences between supervision and appraisal
- The functions of supervision: support, development, and performance management
- Building positive supervisor/supervisee relationships
- The role and responsibilities of an effective supervisor
- Qualities and attributes of a good supervisor
- How to deliver effective supervision during staff induction
- Signs of ineffective supervision and how to address them
- Planning and conducting meaningful supervision sessions
- Setting clear objectives, giving constructive feedback, and tracking progress
- Understanding who can carry out supervision and how to delegate responsibly
- The importance of supervision for team morale, retention and compliance
- How appraisals contribute to ongoing professional development
- Legal and organisational requirements linked to supervision and the CQC
Certification
All participants will receive a certificate of achievement upon successful completion of the course.
