Welfare & Vulnerability Engagement (WAVE) for Licensed Premises
Staff working in licensed premises are often the first to spot when something isn’t right. Whether it’s someone who feels unsafe, is at risk of exploitation, or is experiencing distress, the ability to identify vulnerability and act appropriately can make a real difference.
This Welfare and Vulnerability for Licensed Premises course helps bar staff, security personnel, and venue workers understand how to recognise the signs of vulnerability and respond with confidence and care. It also includes clear instruction on implementing the Ask for Angela scheme, which allows individuals to discreetly ask for help when they feel unsafe.
The course supports venues in promoting a safer, more inclusive environment while meeting safeguarding responsibilities under local licensing objectives and public safety standards.
What You Will Learn
By the end of this course, you will be able to:
- Understand what vulnerability looks like in the context of licensed premises.
- Recognise different types of vulnerability, including those linked to alcohol, drugs, coercion, exploitation, and mental health.
- Identify common risk factors and signs that an individual may need help or intervention.
- Respond effectively and proportionately to individuals showing signs of vulnerability.
- Apply safeguarding principles confidently in your role.
- Understand and implement the Ask for Angela initiative in a real-world setting.
- Communicate professionally and discreetly with vulnerable people and support agencies.
- Work collaboratively to create a safer night-time economy for customers and staff.
- Understand your venue’s responsibilities under licensing objectives and safeguarding policy.
Certification
Successful candidates will receive a certificate of achievement in Welfare & Vulnerability for Licensed Premises, confirming their understanding of vulnerability awareness, safeguarding, and use of the Ask for Angela scheme.
