Dignity in Care

Dignity in Care

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Dignity in care training delivered at your workplace or live online. Half day or full day. The honest, reflective practice your team needs to close the gap between the care they think they are delivering and the care the person in front of them is actually experiencing. Maps to Care Certificate Standard 7 (2025 update).

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Course Overview

Dignity in care isn’t a value statement on a wall or a box to tick during induction. It’s what happens in the thirty seconds before a care worker starts helping someone get dressed. Whether they knock and wait, explain what they’re about to do, ask how the person likes things done, and give them time to respond. It’s the difference between care that makes a person feel safe and respected, and care that makes them feel like a task to be completed.

The gap between what care workers believe they’re delivering and what the person receiving care is actually experiencing is one of the most important things this course addresses. Most dignity failures aren’t deliberate. They’re the result of habit, time pressure, and a drift in practice that happens gradually and without anyone noticing. A care worker who talks to a colleague over the head of the person they’re washing. A team that uses nicknames nobody asked for. Staff who rush through personal care without explanation or acknowledgement. None of these feels like serious failures from the inside. From the outside, they can feel deeply dehumanising.

Dignity in Care Training gives care staff the practical tools, honest self-reflection, and genuine understanding to close that gap. The course aligns with CQC Regulation 10: Dignity and Respect, Regulation 9: Person-Centred Care, the Human Rights Act 1998, the Care Act 2014, and maps directly to Care Certificate Standard 7: Privacy and Dignity as updated in 2025.

Course Details

• Duration: Half day (3 to 4 hours) or full day (6 hours), depending on group needs
• Delivery: Face-to-face in-house or live online via Zoom or Microsoft Teams
• Certificate: CPD-Accredited Certificate of Achievement in Dignity in Care
• Awarding organisations: CPD-Accredited
• Validity: No formal expiry. Refresher is recommended every 1 to 3 years, or sooner following CQC findings related to dignity and respect, a safeguarding concern linked to care practice, or where supervision or audit identifies drift in standards.
• Group size: Maximum 12 learners per trainer

Who This Course Is For

This course is right for anyone working in a care setting where individuals rely on others for support.

• Care assistants and support workers in care homes, supported living, and domiciliary care
• Senior carers and team leaders
• Residential, nursing home, and community care staff
• Staff supporting individuals with personal care, continence, or complex support needs
• New starters completing the Care Certificate, including alignment to the updated 2025 Standard 7
• Experienced staff whose practice has never been examined through a dignity lens

This course is as valuable for experienced staff as it is for new starters. For teams where communication and dignity are both priorities, it pairs well with our Communication in Care and Person-Centred Care and Planning training.

Not sure which combination is right for your team? Get in touch, and we’ll help you work it out before you commit.

Why This Training Matters

Dignity isn’t a soft skill sitting alongside clinical competence. Under CQC Regulation 10: Dignity and Respect, providers are legally required to ensure that people are treated with dignity and respect at all times. Under the Human Rights Act 1998, every person has the right to respect for their private and family life and their personal dignity. These are legal obligations, and CQC inspectors test them directly through conversations with the people receiving care and their families.

The Care Act 2014 places wellbeing at the heart of care and support, and wellbeing is inseparable from dignity. The 2025 update to the Care Certificate strengthened Standard 7 with revised criteria that raise the bar on person-centred communication, the active promotion of independence, and the protection of privacy during personal care. You can read more about what those updated criteria require in our Care Certificate Standard 7 guide.

Undignified care is also a safeguarding risk. The SCIE dignity in care framework is clear that persistent failure to respect dignity can constitute neglect. CQC regularly identifies dignity failures as contributing factors in safeguarding referrals and Requires Improvement ratings. Training that embeds genuine dignity in practice is a measurable protection for the people being supported and for the organisations responsible for their care.

What the Day Covers

All content reflects CQC Regulation 10: Dignity and Respect, Care Certificate Standard 7 (2025 update), and current guidance from SCIE and Skills for Care throughout. Topics covered include:

• What dignity is and what it isn’t: moving from principle to practice
• The legal and regulatory framework: Human Rights Act 1998, Care Act 2014, CQC Regulation 10, and Care Certificate Standard 7 (2025 update)
• Dignity in continence care: privacy, timeliness, explanation, and the person’s experience
• Dignity in washing and dressing: choice, routine, preference, and pacing
• Dignity in eating and drinking: presence, attention, and genuine mealtime support
• Communication and dignity: person-centred language, avoiding infantilising speech, and directing conversation to the individual
• The gap between intention and experience: how care workers can believe they’re being respectful while the person in their care doesn’t feel that way
• Equality, diversity, and inclusion: how cultural background, identity, and personal history shape what dignity means for each individual
• Recognising and challenging undignified practice: what to do when something is wrong and how to raise it appropriately
• The link between dignity and safeguarding: when dignity failures become safeguarding concerns
• Reflective practice: examining real care interactions and identifying what genuine dignity in action looks like

Every course is also built to include your organisation’s policies, codes of conduct, and whistleblowing procedures as standard.

How the Course Is Delivered

This course is available face-to-face at your workplace or chosen venue, or live online via Zoom or Microsoft Teams. Both formats are fully interactive. Online delivery is a live session with the same scenarios, reflective exercises, and trainer engagement as the room-based version, not a pre-recorded module.

Groups are capped at 12 to ensure every learner gets sufficient space for the kind of honest, reflective discussion this course generates. Every session is built around your working environment, the specific care tasks and interactions where dignity is most at risk in your setting, and any practice patterns identified through supervision, complaints, or CQC feedback. If you haven’t reviewed your dignity standards recently, we can discuss what a refresh might look like during the enquiry process.

Delivery includes:

• Scenario-based discussion drawn from real care situations, including continence care, personal care, mealtimes, and everyday communication
• Reflective exercises that ask learners to examine their own practice from the perspective of the person receiving care
• Honest exploration of how habits develop and how good intentions can still produce undignified outcomes
• Practical strategies for communication, pacing, and person-centred practice that can be applied immediately

Certification and Validity

On completion, learners receive a CPD-Accredited Certificate of Achievement in Dignity in Care.

The course provides evidence against Care Certificate Standard 7 as updated in 2025, making it suitable for new starter induction programmes as well as refresher cycles.

There is no formal expiry, but a refresher is recommended every 1 to 3 years, or sooner following CQC inspection findings related to dignity and respect, a safeguarding concern linked to care practice, or where supervision or audit identifies drift in standards. Our Communication in Care and Person-Centred Care and Planning courses pair naturally with this one for a more complete programme.

Why Organisations Book With Prima Cura

Most training providers arrive with a course. We arrive with yours.

Before the day, we gather information about your workplace: your incident reporting forms, your internal procedures, the specific hazards your team actually faces. On the day, your trainer works that into every scenario, every discussion, every practical exercise. If your staff work in a care home, they’re not practising on hypothetical office workers. If your team are lone workers, that context shapes how the session runs.

It means the training lands. Not because it was well-delivered in a generic sense, but because it was relevant to the people in the room and the situations they’ll actually encounter.

A few other things that matter to the organisations that book with us:

• 98.9% learner satisfaction across all Prima Cura courses
• All trainers hold Enhanced DBS certificates and maintain ongoing CPD
• We advise honestly on the qualification level at the enquiry stage. If a different course is a better fit for your workforce, we’ll say so before you book, not after

We respond to all enquiries within one working day.

Where We Deliver

We deliver in-house training at your workplace or chosen venue across Manchester, Greater Manchester, and the wider North West. We also deliver nationally across England, including North England, South England, London, and Surrey.

All sessions are led by experienced Prima Cura Training instructors. Groups are capped at 12 per trainer to protect the quality of hands-on learning.

Our associate network means we can deliver across England. You can meet the team on our Associates page.

FAQs

Related Courses

• Person Centred Care and Planning
• Communication in Care
• Adult Safeguarding Level 1 and 2
• Equality, Diversity and Inclusion
• Continence Awareness and Promotion

Book or Enquire

Book your training or request a quote

Tell us your team size and your sector. We’ll come back with a quote, the right advice on qualification level, and a straight answer on whether this is the best course for your team.

We respond to all enquiries within one working day.

Our Commitment to Quality and Compliance

At Prima Cura Training, all courses reflect current UK guidance and best practice. All trainers are experienced professionals with relevant qualifications and ongoing CPD. Because many of the organisations we support work with vulnerable individuals, all trainers hold Enhanced DBS checks.

This course is reviewed against updates from the Care Quality Commission, Skills for Care, the Social Care Institute for Excellence, and current UK legislation, including the Human Rights Act 1998, the Care Act 2014, and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Content is also reviewed against the Skills for Care Care Certificate 2025 update, specifically Standard 7: Privacy and Dignity.

You can read more on our Quality Assurance and Compliance page.

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