Duty of Care
Duty of care is a fundamental part of working in health and social care. It is a legal obligation that applies from the moment an individual begins receiving care or treatment. Care staff also have a duty of care to colleagues, employers, and others in the workplace.
This training course is designed to help care workers, support staff, and healthcare professionals understand what duty of care means in practice, how it supports safe working, and how to respond to concerns, complaints or incidents effectively.
The course explores relevant legislation and codes of conduct, the importance of clear communication, and how to handle difficult situations in a professional, person-centred way. It also looks at where to find guidance and support when challenges arise.
What You Will Learn
- Define duty of care and explain how it applies to your role in health or social care
- Understand how duty of care contributes to safeguarding, safe working practices, and improved outcomes for individuals
- Recognise how duty of care is linked to relevant legislation, including the Health and Social Care Act, the Care Act, and the Human Rights Act
- Understand your responsibilities under the Care Certificate code of conduct and other professional frameworks
- Know how to identify situations where a duty of care may be compromised or in conflict
- Respond appropriately to concerns, risks, or hazards in the care environment
- Deal with comments, concerns, and complaints in a constructive and professional way
- Understand how to respond to incidents, accidents, near misses and errors, and follow reporting procedures
- Learn how to seek support when facing ethical dilemmas or uncertainty about best practice
- Develop skills in managing confrontation or difficult situations while maintaining professionalism
- Know where to find internal and external sources of advice, support and guidance
Certification
All participants will receive a certificate of achievement upon successful completion of the course.
